1. Introduction
AIFrontDesk respects your privacy and is committed to complying with the General Data Protection Regulation (GDPR). This policy explains how we process personal data of users located in the European Union (EU) or European Economic Area (EEA).
2. Data Controller
The data controller responsible for GDPR compliance is:
AIFrontDesk
Email: contact@aifrontdesk.co
Address: 10 Anson Road, #28-01 International Plaza, Singapore 079903
3. Personal Data We Collect
We process only the personal data necessary for providing our services, including:
- Chat and call information: messages, voice inputs, and transcripts.
- Technical data: IP address, device type, browser, connection info.
- Feedback you provide voluntarily.
Note: AIFrontDesk itself does not store chat or call data. All processing is handled securely by GDPR-compliant third-party providers (Botpress and Retel AI).
4. Lawful Basis for Processing
- Consent: when you voluntarily use our services.
- Legitimate interests: to provide, maintain, and improve the AIFrontDesk platform.
- Legal obligation: to comply with applicable laws.
5. Purpose of Data Processing
- Operate and maintain our AI chatbot and call agent services.
- Analyze trends and optimize AI responses.
- Respond to support inquiries.
- Fulfill legal obligations under GDPR and other applicable EU laws.
6. Data Sharing and Transfers
We may share your data with trusted third-party providers (Botpress, Retel AI) to operate and improve our services. All providers are GDPR-compliant.
International transfers: Data may be processed outside the EU/EEA under Standard Contractual Clauses or other GDPR-compliant mechanisms.
7. Data Retention
- Chat/Call Data: retained for up to 2 years for service improvement, then anonymized.
- Technical Data: retained for up to 1 year.
- Support Records: retained up to 3 years.
Data is deleted or anonymized when no longer required.
8. Your GDPR Rights
- Access: Request a copy of personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Restriction: Request limitation of processing.
- Objection: Object to processing based on legitimate interests.
- Data portability: Receive your data in a machine-readable format.
- Withdraw consent: Withdraw consent at any time.
To exercise these rights, contact: contact@aifrontdesk.co.
9. Data Security
We implement strong security measures including AES-256 encryption, TLS 1.3, access controls, monitoring, and regular audits.
10. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children.
11. Changes to This GDPR Policy
We may update this policy from time to time. Updated versions will be posted here with a revised “Last Updated” date.
12. Contact
For GDPR-related questions, contact:
Email: contact@aifrontdesk.co
Address: 10 Anson Road, #28-01 International Plaza, Singapore 079903