loading

Support

How Can We Help You Today?

Find answers to common questions, follow our step-by-step guides, or contact our support team directly. We're here to ensure you get the most out of AI Front Desk.

FAQ

General

  • We provide AI-powered solutions including Chatbots and AI Call Agents. These tools help businesses automate customer interactions, capture leads, schedule appointments, and provide 24/7 support across multiple channels.

  • Our solutions are designed for law firms, medical clinics, real estate, education, e-commerce, and other service-based industries.

  • Yes, we provide demo access so you can test the chatbot and call agent functionalities before subscribing.

Chatbot

  • Our chatbot works across websites, WhatsApp, Instagram, Facebook Messenger, and Telegram.

  • Yes, the chatbot can engage with unlimited customers simultaneously.

  • No. You can upload FAQs, documents, or connect your website. The chatbot automatically learns and provides answers.

  • Yes, we integrate with CRMs, Google Calendar, Cal.com, and automation tools like n8n for workflows such as scheduling, rescheduling, or cancelling appointments.

AI Call Agent

  • The AI Call Agent can answer calls, qualify leads, book and reschedule appointments, provide information, and handle customer support queries 24/7.

  • It primarily works via phone (VoIP/Twilio) but can also connect with CRM systems and appointment tools.

  • We use advanced conversational AI that delivers natural, human-like voice interactions with very high accuracy.

  • It handles routine inquiries, scheduling, and FAQs, reducing load on human agents. Complex or sensitive queries can still be escalated to humans.

Pricing & Plans

  • The AI Call Agent is charged per minute. For example, our base plan starts from just $ for xxx minutes. Larger packs and enterprise plans are also available.

  • The chatbot is offered in 3 SaaS tiers (Starter, Pro, Enterprise). Prices range from $xx/month for basic website bots to $xxx/month for multi-channel, fully white-labelled bots.

  • Yes, we provide discounted bundles combining chatbot + call agent minutes.

Security & Compliance

  • Yes, all data is encrypted and GDPR-compliant.
  • We have strong security frameworks, we are actively exploring SOC 2 compliance to further meet enterprise requirements.

  • Only publicly available documents or client-approved FAQs are used for training. Confidential data stays private and secure.

Scalability

  • Yes. Both chatbot and call agent solutions scale with usage. Enterprise plans allow higher KB size, concurrent calls, and expanded minutes (30,000+ per month).

  • Yes. You can deploy multiple chatbots or call agents under your account, each customized for different departments or websites.

  • AI Front Desk supports structured uploads such as documents, PDFs, and website content. Standard uploads can handle large files, but for enterprise-scale deployments, knowledge bases can be expanded across multiple sources for scalability.

  • Yes. Appointment scheduling, rescheduling, and cancellation are fully supported via integrations with calendar apps like Cal.com, Google Calendar, and Microsoft Outlook/365, as well as through automated workflows.

  • Yes. The system can be fine-tuned with new data. It uses a knowledge base and feedback loop to continuously improve responses. Corrections and updates help the AI become more accurate over time.

  • Yes. AI Front Desk logs queries and can adapt to patterns over time. Post-call transcripts and chat histories are used to analyse and improve future conversations.

  • Cal.com (primary), Google Calendar, Microsoft Calendar/Outlook, Additional apps via custom API workflows

  • AI FrontDesk supports direct or workflow-based integrations with: HubSpot, Salesforce, Zoho CRM, Pipedrive, Freshsales, Microsoft Dynamics, Google Sheets (for lightweight CRM use cases

  • AI FrontDesk can operate across multiple digital channels: Website chat widget, WhatsApp Business, Instagram Direct Messages, Facebook Messenger, Telegram, Optional integrations with Line and Email

  • Yes. AI FrontDesk can hand off conversations seamlessly to human agents when needed. For voice calls, this includes live call forwarding or warm transfer. For chat, this includes switching to live chat support staff.

Contact Our Support Team

Can't find what you're looking for? Our support experts are here to help. Fill out the form below and we'll get back to you quickly.

Need Help? We’re Here for You!

We know that questions can pop up at any time, and getting the right support quickly makes all the difference. Whether it’s a technical issue, account question, or general inquiry, our dedicated team is ready to assist you.
Simply fill out the form, and we’ll respond as soon as possible — usually within 24 hours.

How we can help:

  • Account setup and management
  • Billing and subscription support
  • Technical troubleshooting
  • General questions or feedback

Your privacy is important to us — all information you share is secure and confidential.